外贸服装口语 第53期:处理客户的抱怨之实用句型

[00:00.00]S1: What's the problem? 你有什么问题? [00:07.83]S2: Do you have receipt? 你有收据吗? [00:15.64]S3: What seems to be the trouble? 大概是怎么回事? [00:24.30]S4: I must ask my boss first. 我要先问老板。 [00:33.81]S5: There's no need to get aggressive, sir. 先生，没必要发这么大的火。 [00:44.82]S6: We don't cheat customers. 我们从不欺骗顾客。 [00:53.93]S7: We'll soon give you a satisfactory reply. 我们会很快给你一个满意的答复。 [01:05.88]S8: All right, we'll see to it. 好的，我们会处理的。 [01:15.86]S9: I can give you something, if you like. 如果你愿意，我可以给您别的。 [01:27.02]S10: Sorry, I made a mistake. This order list is not yours. 对不起，我弄错了，这份订单不是您的。 [01:41.59]S11: I guarantee that the same mistake won't happen again. 我保证不会出现同样的错误。 [01:53.23]S12: Business is a matter of give and take. 生意本来就是互谅互让。 [02:05.37]S13: Please accept our sincere apologies. 请接受我们最真诚的道歉。 [02:15.79]S14: A breach of contracts will cost us an enormous sum of money. 违约将会使我们损失一大笔钱。 [02:29.01]C1: The color is gone. 褪色了。 [02:36.28]C2: The quality is inferior. 质量太次了。 [02:45.66]C3: The sweater is out of shape. 羊毛衫变形了。 [02:52.91]C4: The buttons have come off. 纽扣脱落了。 [03:01.45]C5: There is a hole here on the collar. 领口这里有个洞。 [03:10.59]C6: We are not quite satisfied with the shipment. 我们对该批货物不太满意。 [03:21.28]C7: You are not up to the agreed specifications and quality. 你们没有达到商品的规格和品质。 [03:33.60]C8: If it doesn't arrive by the tenth of June, we'll have to cancel the order. 如果6月10日前还不到，我们就要取消订单。 [03:47.70]C9: We disputed the quality of the underwear supplied by you. 我们对你们提供的内衣质量提出异议。 [04:00.01]C10: We cannot accept the articles as they are not equal to samples. 我们不能接受这批货物，因为它们不如样品。

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