外贸服装口语 第54期:处理客户的抱怨之情景对话(1)

[00:00.00]Good morning, sir. Can I help you? 早上好，先生。我能帮忙吗? [00:03.67]I hope so. I'd like to make a complaint, the goods you sent to us seem to be out of joint with your samples. 但愿能帮上。我想提一个意见，你们发来的货物似乎与你们的样品不相称。 [00:12.66]What's the matter? 怎么回事? [00:14.67]It's not what I asked for. 这不是我要的。 [00:17.63]What's wrong with it? 哪不对? [00:19.68]It's not the right material. Really? 面料不对。真的吗? [00:23.57]The pattern is not right, either. 样式也不对。 [00:26.76]Let me check out. Oh, sorry, we sent the goods wrong. 让我查一查。噢，对不起，我们送错货了。 [00:31.52]Can you exchange other goods for me? 能给我换其他货吗? [00:34.70]Sure. May I see your receipt? 能给我换其他货吗? [00:38.16]Of course. Here you are. 当然。给。 [00:40.46]OK. We'll exchange other goods for you. All right. 好的。我们马上会给您换其他货。好的。

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