高效组织会议——集思广益 Team Brainstorming

集思广益　Team Brainstorming

集思广益能催生大量未经深加工（unedited）的想法。这个过程追求的是创造力。在寻求创造性解决方案和创新意识（innovate）的过程中，可以把完美主义的态度暂时放一边。探讨在先，组织完善（organize and perfect）在后。

会议开始，主持人应鼓励大家发言。

☉Let’s talk about how to solve our problem.

我们来讨论一下该怎么解决我们的问题。

☉Anyone have any good ideas about how to address this issue?

谁有什么好办法来解决这个问题？

☉Let’s take a minute to brainstorm this issue.

让我们花些时间在此问题上集思广益。

☉I want everyone to put their two-cents in.

我希望每个人都能表达自己的观点。

☉Let’s get creative, people！

各位！让我们开动脑筋吧！

☉What do you think we should do about……?

对于……你们有什么想法？

如何开始

选出（delegate）一人或多人来负责在挂图或白板上做记录。鼓励组员或队员

无论从何处讲起（start anywhere）都可以。鼓励他们积极思考，自由发言。

☉Jamie and Terry, can I get you two to act as scribes for today’s brainstorming session?Here, take a dry-erase pen.

杰米和特里，能否劳烦二位在今天的讨论会上扮演速记员的角色？在这里拿一支白板笔。

☉Larry’s taking the notes, everyone speak up so he can hear you.

拉里负责记录，每个人发言都要大声点，以便他能听清。

☉Any possible answer is good.Let us know what you’re thinking.

任何有可能性的答案都是好的。让我们了解了解你们是怎么想的。

☉Let’s get started.Who has the first idea?Let’s keep them coming, guys！

我们开始吧。谁先发言？各位，让我们积极踊跃些！

☉Thanks, Lucy.Great idea.What else we got?

谢谢，露西。好想法。还有别的意见吗？

☉Don’t worry about feasibility.Just tell us your ideas.

不用担心可行性。告诉我们你的想法就行。

谢绝批评

批评，即便是出自善意也会将创意思维扼杀在摇篮中（Criticism, even well-meant, kills creativity）。在集思广益讨论会（brainstorming session）期间，不允许有任何形式的批评存在，“深加工”的过程可以放在会后。无论什么想法，即便是有些怪异（weird），都应该“来者不拒”。不必在意任何的拼写、发音或语法的错误。“那是个很蠢的主意”这种话千万不能说。会后找时机再讨论这些想法的价值。

A：What if we solved this problem by offering employee incentives?

B：I don't think that would work. It'd be too difficult to administer.

C：Wait a second, Bill. Save the criticism for later.Jill, keep those ideas coming. Employee incentives sound great.

A：通过给员工发奖金的办法来解决这个问题怎么样？

B：我觉得那行不通，操作起来太困难了。

C：等一下，比尔。先别急着批评。吉尔，请继续阐述你的想法。员工奖金听起来不错。

数量VS质量

记录下的想法越多越好。集思广益讨论会的目的在于在有限的时间内形成（generate）尽可能多的主意。为了提高记录的完整性，可以使用些缩写语（abbreviations）。总之，要积极促成思想的自由跳跃。

☉Good idea, Taylor！What else can you come up with?

好主意，泰勒！还有什么好主意吗？

☉Thanks for your contribution, Peggy.Can anyone else think of something along those lines?

佩吉，非常感谢你的建议。还有谁对此有别的想法？

☉I like what Barbara just said, let’s keep that idea going.

我认可芭芭拉刚才表述的。让我们继续讨论这个想法。

☉John just mentioned letting Human Resources handle things.Who else has a different idea?

约翰刚才提到由人力资源部来处理这些事。谁有不同意见？

组织

创意阶段之后紧跟着组织阶段。让参与人员将类似的内容归类（belongtogether），然后把集思广益所得到的主意分成3到7类，对每一类（category）进行命名。分类结束后，总结展示成果，并对大家的辛苦工作表示感谢和祝贺（congratulate them）。

☉Thanks everyone for your contributions.Let’s take a look to see how they all fit together.

感谢大家的建议，我们来将它们组合一下。

☉Mary, Tom, Larry……Can you spearhead putting the ideas on the board onto three different lists. Try to organize them a bit.

玛丽、汤姆、拉里……你们能否带头把这些想法分成不同的三组写到白板上。试着把它们组织一下。

☉Thanks everyone for putting your ideas forward！Let’s take a look and see what we've got.

感谢各位能够各抒己见。让我们看看都有哪些收获。

总结

所谓集思广益就是要畅所欲言，出谋划策。“仁者见仁，智者见智。”重在创新，出的主意可以不专业、可以不够完美，但绝不可以妄加评判，尤其是在会议上。只有这样大家才能踊跃发言、自由畅谈。所有想法都应当记录下来，认真分类，之后逐项加以讨论。

Words　单词表

administer管理

authorize授权，批准

demand要求，需求

excuse借口

expect期待，盼望

incentive奖励，激励

increase增长

issue问题；议点

morale士气；民心

offer提供；报价

overtime超时

prompt提示

socialize社交，交际

sponsor赞助商

tardiness拖延，迟到

unfair不公平

Phrases　短语表

act as scribe担任书记员/抄写员

address an issue应付/处理这个问题

agree with（sb）同意（某人）

come up with想出

compensate for（sth）补偿（某事）

deal with处理

dry-erase pen白板笔

have problems with在（某方面）有问题

keep（sth）coming继续（某事）提出

lunch break午餐休息

keep the midnight oil burning熬夜，开夜车

let（sb）handle（things）让（某人）掌握（某事）

put（sth）forward假设（某事），假想（某事）

work at home在家工作

put in long hours花费很长时间

put in your two-cents表达你的想法

spearhead先锋

take notes记笔记

take work home（with you）（你）把工作带回家

work overtime加班

实景对话1

A：One issue we have to discuss today is how to deal with something we've had increasing problems with here in the office. That is increasing tardiness among the staff.I realize that many of you put in long hours of overtime and sometimes keep the midnight oil burning all the way until the wee hours of the morning some days.But I feel it's become an excuse.We have to come up with a way to keep our office staff prompt.Let's talk about how to solve our problem.Anyone have any good ideasabout how to address this issue?

B：I think it's unfair to expect someone to work overtime until 2：00 or 3：00

am, and then demand they show up promptly at 9：00 am the next morning.

A：I am sure many people agree with you. Let's take a minute to brainstorm this issue. I want everyone to put their two-cents in.Jamie and Terry, can I get you two to act as scribes for today's brainstorming session?Here, take a dry-erase pen.Let's get started.Who has the first idea?

C：What if we offered a longer lunch break to compensate for the late night hours?

A：Good idea, Taylor！What else can you come up with?Let's get creative， people！

D：Could the company authorize some people to work at home, if they have a project that will make them work so late at night?

E：What if we solved this problem by offering employee incentives?F：I don't think that would work. It'd be too difficult to administer.

A：Wait a second, Bill. Save the criticism for later.Jill, keep those ideas coming. Employee incentives sound great.Any possible answer is good.Let us know what you're thinking.

A：我们今天要讨论一个导致办公室中诸多麻烦的现象，那就是员工中日益严重的迟到问题。我了解到你们当中很多人都加班加点，有时候熬夜到凌晨好几点。但是我觉得这已经变成迟到的借口了。我们必须找出一个能保证办公室职员准时准点来上班的方法。我们来讨论一下该怎么解决这个问题，谁有什么好办法能解决这个问题？

B：我觉得要求某人工作到凌晨两三点，第二天早上9点准时上班有些不公平。

A：我肯定很多人都和你的意见一致。让我们花些时间在此问题上集思广益，我希望每个人都能表达自己的观点。杰米和特里，能否劳烦二位在今天的讨论会上扮演书记员的角色？在这儿拿一支白板笔。我们开始吧。谁先发言？

C：我们提供稍长一些的午餐休息时间来补偿晚上加班怎么样？

A：好主意，泰勒！还有什么好主意吗？各位！让我们开动脑筋吧！

D：如果有些项目，大家不得不工作到那么晚，那公司是否可以授权这些人在家工作？

E：通过给员工发奖金的办法来解决这个问题怎么样？

F：我觉得那行不通，操作起来太困难了。

A：等一下，比尔。先别急着批评。吉尔，请继续阐述你的想法，员工奖金听上去不错，无论什么回答都是好的。让我们了解了解你是怎么想的。

实景对话2

A：Larry's taking the notes, everyone speak up so he can hear you. What do you think we should do about improving customer service?John just mentioned letting Human Resources handle things. Who else has a different idea?

B：We could pull in some outside customer service training. Or maybe get the department heads signed up for some customer service workshops.

A：Thanks for your contribution, Peggy. Can anyone else think of something along those lines?

C：Maybe it's just a matter of improving company morale. If the workers are happier, they will be nicer to the customers.

A：I like what Barbara just said, let's keep that idea going.

B：Well, if we wanted to improve company morale, one thing we could do is sponsor more outside events and activities for employees to socialize outside of work.

D：Yeah, like maybe a sport's team or an enrichment class or something. E：That would be fun.

A：Thanks everyone for putting your ideas forward！Let's take a look andsee what we've got. Mary, Tom, Larry……Can you spearhead putting the ideas on the board into three different lists. Try to organize them a bit.

A：拉里负责记录，每个人发言都要声音大点，以便他能听清。对于我们提升客户服务你们都有什么想法？约翰刚才提到说由人力资源部来处理这些事，谁有不同意见？

B：我们可以请人来做客户服务培训，或者让部门领导参加客户服务培训。

A：佩吉，非常感谢你的建议。还有谁对此有别的想法？

C：也许只需要提高公司的士气。如果员工们都很开心，那他们对客户也会更好。

A：我认可芭芭拉刚才表述的。我们来继续讨论。

B：那如果我们要提高企业的士气，有一件事情我们可以做，那就是举办更多的员工户外活动来促进交往。

D：是的，比如组织运动队或者丰富才能的课堂，或是其他的。

E：那会很有意思。

A：感谢各位能够各抒己见。让我们看看都有哪些收获。玛丽、汤姆、拉里……你们能否带头把这些想法分成不同的三组写到白板上。试着把它们组织一下。