服务英语·旅行协商 情景对话

服务英语·旅行协商 情景对话

1. 学生价格协商

R=Receptionist (接待员) C=Customer (顾客)

C: We are satisfied with the tour which you have arranged for us. The main problem is the price.

对于你安排的这条线路我们很满意，剩下的主要就是价格问题了。

R: I can promise you that our charge is the lowest tour price in the city. You can make a consultation at other travel agencies. Their price may be lower than ours because it does not include the meals, accommodation, air tickets and many other services.

我可以向你们保证，我们的收费绝对是同城最低旅游价格。你可以咨询一下别的旅行社，他们的收费比我们低是因为他们的价钱中不包括食宿、机票以及一些其他服务费用。

* * *

C: How much is the tour totally?

那这趟旅程总共要多少钱？

R: 1500 yuan for each person, including the accommodation fees in three-star hotel, round plane tickets and three meals a day. And we will not ask any extra price.

每人1500元。包括三星级酒店的住宿费用、来回机票以及一日三餐。我们也不会索要任何附加费用。

* * *

C: So expensive. Could you give us any discount? You know we are students, so we are not able to afford a tour with such a high price. Besides, there are so many people in our group, I think a little lower price will still be profitable to you. Therefore we will appreciate it if you can adjust the price slightly.

太贵了，能给我们点折扣吗？你知道我们是学生，所以负担不起这么高的价格。更何况，我们有这么多人，就算是你把价格稍微降低一点，对你们来说也还是有利可图的。所以我们希望你们能再调整一下价格。

R: How many people are there in your group?

你们一共有多少人？

* * *

C: 26.

26人。

R: Thus, we could arrange a tour to Xiamen just for you.

这样的话，我们可以专门为你们安排一趟厦门游。

* * *

C: That's great. How much discount can you give us?

那太棒了。你能给我们打多少折呢？

R: We offer you airplanes and hotels with excellent services.

我们给你们提供的都是服务上乘的飞机和酒店。

* * *

C: We don't care about hotel, and the economy class is also OK.

我们不在乎酒店如何，经济舱也没问题。

R: If you don't care about these things, we may be able to give you some discounts. Please wait for me for a moment. I will go to ask our manager about the discount we can offer.

如果你们不在意这些事情的话，或许可以给你们点折扣。请你们稍微在这里等一下，我去问一下我们经理看能给你们多少折扣。

* * *

C: No problem.

没问题。

R: Our manager said that you can enjoy a discount of 10%.

我们经理说可以给你们九折的优惠。

* * *

C: Great. So how much should we pay finally?

太棒了。那么我们最后应该付多少钱呢？

R: Please let me calculate it. To stay in inn, by economy class and 10% off in fees. We can charge each person 1200 yuan. Is that OK?

让我算一下。住小旅馆，坐经济舱，费用再打九折。我们最后的要价是每人1200元，可以吗？

* * *

C: Although it is still a little high, but we can afford it at least.

尽管还是有一点贵，但至少我们支付得起。

R: So we will make a deal at this price?

所以我们最后就以这个价格达成交易？

* * *

C: All right, we accept that. Thank you.

可以，我们接受这个价格。谢谢你。

R: You are welcome.

不客气。

* * *

C: See you later.

再见。

R: See you.

再见。

2. 儿童价格协商

R=Receptionist (接待员) C=Customer (顾客)

C: Is there a tour that goes to Wuhan these days?

请问这几天有去武汉的旅程吗？

R: Yes, the tour which goes to Wuhan leaves every other day.

有的。我们每隔一天就有一趟去武汉的旅行。

* * *

C: Can we set out today?

那我们今天能出发吗？

R: I am afraid not. There was just a group leaving for Wuhan yesterday.

恐怕不能，昨天才刚走了一个去武汉旅行的团。

* * *

C: What a pity. Actually, we are willing to set out as soon as possible.

那太遗憾了。我们想尽早出发呢。

R: The earliest tour to Wuhan is on tomorrow. You can pay for it in advance today, and then you can leave for Wuhan with other people as you get here tomorrow.

最早的就是明天的了，但你们可以今天先交好钱，明天就可以过来直接跟团走了。

* * *

C: It seems to be like that right now.

看来也只能这样了。

R: Do you want to order the next tour for tomorrow at present?

那您要现在订明天的行程吗？

* * *

C: Yeah. May I ask you how much the tour costs?

是的。那旅行的费用是多少呢？

R: It is one thousand five hundred yuan per person.

费用是每人1500元。

* * *

C: What about children? Can you give me a discount?

那儿童呢？能给个折扣吗？

R: I am afraid it's a busy season.

恐怕不能，因为现在是旅游旺季。

* * *

C: But there are many people together.

但我们这次是好多人一起的。

R: How many people do you have?

你们一共有多少人？

* * *

C: Four adults and two children.

有4个大人两个孩子。

R: I can't decide it by myself, so I have to ask our manager. Can you wait for a moment?

我自己无法决定，我得去请示一下我们经理，可以稍等片刻吗？

* * *

C: That's all right.

不要紧。

R: OK, we can give you 10% off the price.

可以，我们能给你们提供10%的折扣。

* * *

C: Thanks.

谢谢。

R: You are welcome.

不用谢。

* * *

C: Shall we sign a contract?

那我们现在用签合同吗？

R: Yes, please bring your certificates here and we will discuss more details tomorrow.

用签。请您明天带着您的证件过来，然后我们再讨论一下细节问题。

* * *

C: I see.

知道了。

3. 时间地点协商

R=Receptionist (接待员) C=Customer (顾客)

R: Good morning. Welcome to Xinxin Travel Agency.

早上好，欢迎光临新新旅行社。

C: I have booked the tour to New York.

我已经预订了去纽约的旅程。

* * *

R: So what can I help you?

那么我能为您做点什么呢？

C: I want to know whether my itinerary has come out yet.

我想知道我的路线日程是否已经被安排好了。

* * *

R: Yes, we have arranged it. Your tour is from October 1st to October 8th. Is that Ok?

已经安排好了，时间是从十月一日到八日。这个时间可以吗？

C: There is no problem in general. And what's the exact time of my flight?

大体上来说没问题。那具体的航班是几点呢？

* * *

R: Your flight is at 3:00 in the afternoon on October 1st.

您的航班是十月一日下午3点。

C: Oh. I still have to work in the daytime on that day, so it will be a little difficult for me. Can you adjust the flight to the evening?

噢，我那天白天还要工作，所以下午三点对我来说可能有点困难。能否改成晚上的航班呢？

* * *

R: I'm afraid that we can't change the time, because this flight has been made according to the schedule of all the members of the tourist group, and it has been the best suitable time. If we insist to change it, we may miss the most proper opportunity.

恐怕不行，这个航班时间是考虑到旅行团全体成员的时间决定的，已经是最合适的时间，改的话恐怕会错过最佳时机。

C: All right. So where should I start my sightseeing?

好吧。那么我的游览行程将从哪儿开始呢？

* * *

R: The Statue of Liberty is always a good place to begin.

自由女神像是一个不错的开始的地方。

C: Well, I saw the Statue of Liberty on my last visit there. Can you recommend somewhere else?

我上次去纽约的时候已经参观过自由女神像了。你能推荐一些其他地方吗？

* * *

R: Let me see. What do you like to do in your spare time?

让我看一下。请问您空闲时间都喜欢做些什么呢？

C: In my spare time, I like to view art and go running.

我在空闲时间喜欢观赏艺术以及跑步。

* * *

R: Aha! Have you been to Central Park or the Museum of Modern Art?

啊哈！那你去过中央公园或者是现代艺术博物馆吗？

C: No, but I've heard a lot about these places.

没有，但是关于这两个地方我都听说过许多。

* * *

R: Well, Central Park is a wonderful place for running. Afterwards, you could head to the Museum to enjoy the art.

好的，中央公园是一个跑步的好地方。然后，你就可以前往博物馆欣赏艺术了。

C: Great! That sounds like a good plan. Thanks a lot.

太棒了！那听起来像是一个不错的计划，十分感谢。

* * *

R: You are welcome. I'm sure you'll have a good time there.

不用谢。我相信你在那里一定会玩得很开心的。