服务英语·礼宾服务 情景对话

服务英语·礼宾服务 情景对话

1. 客人在门口时

D= Doorman (门童) G= Guest (宾客)

D: Good evening, sir. Welcome to our hotel.

晚上好。欢迎光临！

G: Good evening.

晚上好。

* * *

D: Excuse me, sir. So you have got altogether four pieces of luggages?

对不起，先生，您一共带了4件行李是吗？

G: Yes.

是的。

* * *

D: Ok. Leave it to me, sir. I'll take care of your luggages.

好的，让我帮您拿吧，我会照看好行李的。

G: Thank you.

谢谢。

* * *

D: Not at all. The Reception Desk is straight ahead. This way, please.

不客气，先生。总台就在前面，这边请。

2. 带领客人到房间

B= Bellboy (行李员) G= Guest (宾客)

B: Is this everything you have, sir?

这是全部的行李吗，先生？

G: Yes, that's everything.

是的。

* * *

B: OK, May I have a look at your room card?

能不能让我看下您的房卡？

G: Oh, yes. It's 1101.

噢，好的。我住1101房。

* * *

B: I see. Now please follow me. I'll show you to your room.

好的。请跟我来，现在我带您去您的房间。

G: Where is the western restaurant?

西餐厅在哪呢？

* * *

B: Oh, it's on the first floor. Get out the lift and turn right, sir.

在一楼，先生。出电梯右转就到了。

G: When will it open?

什么时候开呢？

* * *

B: The service time is from 10:00 a.m. to 10:00 p.m.

营业时间是早上10点到晚上10点。

G: OK.

好。

* * *

B: Here we are, sir. Room 1101. Let me help you open the door.

我们到了先生，1101房。让我帮您开门吧。

3. 门开后

B= Bellboy (行李员) G= Guest (宾客)

B: After you, sir. Do you mind if I put your luggage here?

您先请先生，我把您的行李放在这里好吗？

G: It's OK, Thank you very much.

好的，非常感谢。

* * *

B: That's my job. How do you like this room?

这是我们工作。房间如何呢，先生？

G: It's very cozy. I like it very much.

非常舒适，我很喜欢。

* * *

B: Right, is there anything else I can do for you?

还有其他需要吗？

G: No, Thank you.

没了，谢谢。

* * *

B: OK, good night.

不客气。晚安。