服务英语·客诉抱怨 黄金句

服务英语·客诉抱怨 黄金句

1. 抱怨事情

1) I'm afraid it just isn't good enough.

恐怕这不够好。

2) It's not what I had in mind.

我想要的不是这个。

3) It's not what I hoped for.

我期待的不是这样的。

4) That leaves a lot to be desired.

太不让人满意了。

5) That doesn't quite suit me.

那不太适合我。

6) I've just checked in and have found some problems.

我刚刚才住进来，就已经发现一些问题。

7) It seems there are no towels.

好像没有毛巾。

8) Sorry to trouble you, but I don't think this fish is fresh. It actually tastes a bit off.

很抱歉麻烦你，不过这条鱼好像不新鲜。实际上尝起来都有点变味了。

9) I'd just like to return it.

我只想把它退了。

10) I lost a shirt.

我丢了一件衬衫。

11) I expected something better.

我所期望的比这要好。

12) It's a far cry from what I expected.

这离我想要的差远了。

13) I am not getting what I bargained for.

当时说好的可不是这个样子。

2. 处理投诉

1) What's the problem, sir? Can I be of assistance?

先生，出了什么问题？我能为您做些什么？

2) This is quite unusual. I will look into it.

这不太寻常，我会调查此事的。

3) I will get you another one.

我再去给您重端一份上来。

4) I will let them prepare another one. Would you like some drinks while waiting?

我去让他们重做一份，您要不要边喝饮料边等？

5) Shall I have the dish cooked again?

要不要我去把这道菜再重做一遍？

6) I will talk to the chef and see what he can do.

我去和厨师长商量一下，看看他是否能给予补救。

7) I'm terrible sorry. I can give you something else if you'd like. That will be on the house, of course.

非常抱歉，如果您愿意，我可以给您上点别的菜，当然是本店免费赠送的。

8) Would you like to try something else? with our compliments, of course.

您要不要吃点别的什么，这当然是餐厅的一点敬意。

9) I will see about your order. Would you like some appetizer while waiting?

我会去看看您点的菜做得怎么样了，您要不要先吃点开胃的东西？

10) I'm sorry, sir. Please excuse her. We are very busy today.

对不起，先生，请您原谅她，我们今天实在太忙了。

11) I am sorry, sir. We are short of hands today. Would you please have a drink first.

先生，对不起，我们今天人手少，您是不是先喝点什么？

12) I'm sure everything will be right next

time you come.

相信您下次来时一切都会使您称心如意。

13) I'm sorry to hear it. Please be assured that we will look into the matter.

很抱歉听您这么说，请相信我们一定会调查此事。

14) How about a delicious dessert then, with our compliments?

那么，给你送一份美味的甜点，如何？当然是免费的。

15) I have every confidence in our chef. Just give us another chance, and you will find this restaurant really lives up to its name.

我对我们的厨师有信心，请再给我们一次机会，您会发现我们餐厅确实是名副其实。

16) I'm sorry, sir, but I can't turn up the heat because we have had several complaints that it's too warm here. How about putting on your jacket?

对不起，先生，我不能把温度调高，因为已经有好几人抱怨说太热了，穿上夹克，行吗？

17) Perhaps you'd like to sit over there in the corner? There's less draught.

也许您愿意坐到那边的角落里，那里风小些。