服务英语·客诉抱怨 情景对话

服务英语·客诉抱怨 情景对话

1. 抱怨饭菜

W=Waiter (服务员) G= Guest (宾客)

W: Is anything wrong with your food this evening, Miss?

小姐，今晚您的饭菜有什么问题吗？

G: Sorry to trouble you, but I don't think this fish is fresh. It actually tastes a bit off.

很抱歉麻烦你，不过这条鱼好像不新鲜。实际上尝起来都有点变味了。

* * *

W: Sorry, Miss. I'll replace it immediately. Can I get you another drink while you wait?

对不起，小姐。我马上换一份吧。在您等待的时候再来点儿喝的吗？

G: No, please don't bother. I'd just like to return it.

不用了，不必麻烦了。我只想把这菜退了。

* * *

W: I'm sorry, Miss, but I'm afraid we can't do that. But you may order something else instead. I would love to suggest the steak. It's the house specialty and quite tasty.

很抱歉，小姐，这恐怕不行。不过您可以另点一道别的菜。我想向您推荐牛排。是我们的特色菜，非常好吃。

G: OK, then please bring me the steak mediumrare. Thank you.

好的，给我来一份四分熟的牛排，谢谢。

* * *

W: OK, Miss. I hope you enjoy the rest of your dinner.

好的，小姐，希望您接下来用餐愉快。

2. 洗衣丢失

R= Reception (接待员) G= Guest (宾客)

R: Reception, may I help you?

前台接待，请问您有什么事吗？

G: Yes. I lost a shirt. I sent three shirts today to the laundry and only two came back.

是的，我丢失了一件衬衫。今天共送洗了三件衬衫，只送还了两件。

* * *

R: What's your room number, please?

请问您的房间号？

G: 3208.

3208。

* * *

R: Let me check with the laundry. I'll call you back shortly.

让我和洗衣房核对一下，一会儿再给您打电话。

G: Hello?

喂，你好？

* * *

R: This is Reception. Your missing shirt will be delivered tomorrow. A housekeeper is on his way up to your room right now, with an IOU slip for the missing piece of laundry. We're sorry for the inconvenience.

我是前台接待员。您丢失的衬衫明天给您送去。马上会有一名客房服务员带着欠衣单去您的房间。很抱歉给您带来不便。

3. 洗衣费用算错

C= Clerk (店员) G= Guest (宾客)

C: Here are the copies of your laundry bills.

这是您的洗衣账单。

G: Let me see. I think this one is wrong. I didn't wash three pairs of pants, I only washed one.

让我看看。我认为这项是错的，我没有洗过三条裤子，只洗过一条裤子。

* * *

C: May I see? Well, it has your signature on it, sir. I'm afraid we have to accept this as the record.

能让我看一下吗？嗯，先生，账单上有您的签字。对不起，我们不得不以您的签字为准。

G: I guess you're right, I did sign them all. I just can't believe it's soexpensive! (sighs)

我想你是对的，我确实签了字。我只是不相信费用会这么贵！（叹气）

* * *

C: Would you like to pay now?

您要不要现在付款？

G: Okay. What's the total?

好的。总共是多少？