卡耐基演讲·二、在工作中加以运用

沟通方法同样会影响我们的工作，以下就这些方面来做一些简单的讨论。无论是销售员、经理、店员，还是总裁、社团领袖；无论是教师、牧师、护士、医生，还是律师、会计师、工程师，每个人都身负职责，需要向他人解释自己专业领域里的知识，并给予职业性的指导，而是否能以清晰、简明的语言来加以表达，通常是上司用来判断职员能力的标准之一。从事“说明”工作的训练，能培养快速思考与敏捷用词的技巧，这些技巧不仅应用于正式的讲演，而且可以为我们每个人所使用。最近在企业界、政府机构和各职业组织中风起云涌纷纷涌现出来的关于沟通交流的课程，更充分地说明了当今商业和社会交流中，对清晰地进行语言表达的需求。Now we enter the area of the communicative process as it affects our jobs. As salesmen, managers, clerks, department heads, group leaders, teachers, ministers, nurses, executives, doctors, lawyers, accountants, and engineers, we are all charged with the responsibility of explaining specialized areas of knowledge and giving professional instructions. Our ability to make these instructions in clear, concise language may often be the yardstick used by our superiors in judging our competence. How to think quickly and verbalize adroitly is a skill acquired in presenting speeches of information, but this skill is by no means limited to formal speaking-it can be used every day by every one of us. The need for clarity in business and professional speech today is highlighted by the recent spate of oral communications courses in industry, government, and professional organizations.