人力资源之 员工培训　Conducting Employee Training

人力资源之 员工培训　Conducting Employee Training

员工培训在风格上类似于演讲，但区别在于培训更有针对性和实践性，体现在专业知识和技巧的沟通，融合最新的产品信息和工艺知识。许多公司就是依靠培训来帮助员工集体更新（up-to-date）知识。

培训前的准备

在培训前应当把思路理清楚（think things through）。如果你能准备好如下环节，你将有一个一流的讲演介绍（stellar presentation）。

⊙Are you ready for the training on Tuesday?你周二的培训会一切准备就绪了吗？

⊙We need you to put together an employee training for all the new employees.

我们需要你为所有的新员工组织一个员工培训。

⊙Talk to Human Resources for a list of all the upcoming workshops.向人力资源部要一份所有的即将举行的培训清单。

⊙We do an employee training workshop every quarter.我们每个季度都进行员工培训。

⊙Don't worry about being late to the training.We will catch you up with the content later.

不用担心培训迟到，我们随后会让你赶上内容的。

⊙Do you need some help with your presentation preparation?在讲演准备方面你需要什么帮助吗？

硬件设施

培训前要根据人数选择合适的场所，判断是否有条件进行一些互动环节（interactive），是否需要幻灯（PowerPoint）和复印材料，是否要准备甜点和饮料（refreshments）等。取出纸笔（grab a pen and paper），写出所有需求并联系相关负责人组织实施。

⊙I think we'll learn best if we do small groups.

我想如果以小组的形式来做我们会得到更好的效果。

⊙I prefer something more formal, maybe lecture-style would be the best.我比较倾向更正式些的，也许讲演形式会最好。

⊙With over 500 participants, we'd better stick to the large conference room.

超过500名的参与者，我们最好坚持选用大会议厅。

⊙I know we've got a large group, but I think we'll all get more out of it if we do something interactive.

我知道人数众多，但是我想如果能有一些互动环节，我们会取得更好的效果。

⊙Can you help me put together the packets for the workshop?I need 500 photocopies.

你能够帮我把这些培训讲义整理一下吗？我需要500份复印件。

⊙Louise in Human Resources is taking care of the refreshments.We'll provide coffee, tea, and light refreshments.

人力资源部的Louise正在准备甜点。我们会提供咖啡、茶和一些点心。

⊙Will there be an overhead projector at each location?

是否每个地方都有悬挂式投影仪？

内容准备

根据题目列提纲，然后准备相关资料，包括实例和数据等。准备幻灯片和图标。人们对长篇大论难以提起兴趣，实例和图片总是更有说服力。尽量将理论和实际相结合，让听众感受到知识对他们工作的影响。

⊙Inside your packets, you'll find……

在讲义里面，你将会发现……

⊙If you'll turn with me to page three in the handout……请你随我把讲义翻到第3页……

⊙Take a look at the figure on page six of your handout……请看一下你手中讲义的第6页中的数字……

分工

没有人可以独自全部搞定整个培训过程，除非是小规模的培训。和相关负责人召开会议，落实责任并分工（delegate tasks），确保每个人都拿到时间安排（pertinent dates）。

A：Would you mind putting together a short introduction on financial precedents?

B：Sure. Can you tell me more about exactly what you need?

A：你是否介意帮我把一些财务先例汇总一下？

B：当然。你能否更详细地告诉我你到底需要哪些？

A：Are you going to be ready for the training next week?

B：I think so……did you still need me to cover the section on making files?

A：你下周的培训准备就绪了吗？

B：我想是的……你还需要我来整理资料吗？

培训当天

事先休息好，保证头脑清晰，衣着职业化，将所有资料备份，准备齐全。

⊙Thank you for coming today, I hope everyone can participate in our training. Our topic today is……

感谢各位今天到会，我希望每个人都来参加我们的培训。今天的题目是……

⊙Can you please find your seats?I'd like to get started now……请各位就座。我现在开始……

⊙In our training today you will learn……在今天的培训课上我们将学习到……

总结

培训过程中细节至关重要，最好能获得所有相关部门的帮助，分担责任和压力。

Words　单词表

bribe行贿

equipment设备

formal正式的

handout课堂讲义

human resources人力资源

interactive互动的，交互式的

packets数据包，信息包

photocopy复印件

precedent先例

prefer更喜欢

preparation准备

presentation讲解，介绍

quarter四分之一，季度

refreshment小吃，点心

training培训，训练

visual视觉效果，可视教具

workshop培训室，工作间

Phrases　短语表

about ready差不多就绪

company-wide全公司范围的

for reference以供参考

get more out of it从中更多地获得/更好地利用

help out（with sth）帮助解决（某事物）

in attendance参加，出席

intimate setting亲密的气氛

lecture style讲课方式

light refreshments点心和饮料

not that long ago前不久

professional development专业发展

put together放在一起，整理

small groups小组

stick to sth坚持某事物

实景对话1

A：Are you ready for the training on Tuesday?Do you need some help with your presentation preparation?

B：Yeah, I guess I'm about ready. If you have some time, I could use a little help. Can you help me put together the packets for the workshop?I need 500 photocopies.

A：500?Wow. Do you really need that many copies?

B：Well, one for each person attending. It's a handout they can take back with them for reference.

A：Are there going to be 500 people in attendance?I didn't realize it would be that big of a meeting！

B：Yep. It's a company-wide training.All of the people from the branch offices will also be there. I know we've got a large group, but I think we'll all get more out of it if we do something interactive.

A：Interactive?With 500 people?How are you going to pull that off?

B：Yes. I prefer something less formal, I think we learn best if we do small groups. But this time there's no way to create with 500 participants.

A：Maybe lecture-style would be best. With over 500 participants, we'd better stick to the large conference room. Is there anything else I can help you with?

B：Let's see……Well I already asked for help with the refreshments. Louise in Human Resources is taking care of those. We'll provide coffee, tea, and light refreshments.

A：Nothing like a small bribe to attend……

B：Oh, there is one thing you could help me with……Would you mind putting together a short introduction on financial precedents?

A：Sure. Can you tell me more about exactly what you need?

A：周二的培训你准备就绪了吗？准备讲演需要什么帮忙吗？

B：是的，我猜差不多了。如果你有空，我需要一点点帮助。你能帮我把讲座的讲义整理一下吗？我需要500份复印件。

A：500？哇！你真的需要那么多份吗？

B：啊，每个与会者人手一份。那是他们可以带回去作为参考的讲义。

A：有500人要参加吗？我都不知道是那么大的一个会议。

B：是啊，这是全公司范围内的培训。各个分部的人也都来。我知道队伍庞大，但是我想如果能有一些互动环节，那我们得到的效果要更好。

A：互动？和500个人？你怎么来实现？

B：是的，我希望能更非正式些。如果是分成小组，那我们得到的效果会最好。

但是这次，没办法为500人创造这种氛围。

A：也许演讲的形式会最好。有超过500位的与会者，我们最好坚持要一个大会议室。还有什么别的我可以帮助你的吗？

B：让我想想……我已经在甜点供应上求助过了。人力资源部的Louise会负责。

我们会提供咖啡、茶和点心。

A：没有什么比小贿赂更能起作用的了……

B：哦，对了。有一件事情你可以帮助我……你是否介意帮我把一些财务先例汇总一下？

A：当然。你能否更详细地告诉我你到底需要哪些？

实景对话2

A：Steve, can I talk to you for a minute?

B：Yeah, what's up?

A：We need you to put together an employee training for all the new employees.

B：Are you serious?Didn't we just have a training meeting not that long ago?

A：We do an employee training workshop every quarter.Everyone takes turns making presentations. We all learn from each other that way.It's how we are working on professional development for our staff and how we can take advantage of the resources we have with our employees.

B：Okay……I guess I could put something together. What exactly do you want me to talk about?

A：Talk to Human Resources for a list of all the upcoming workshops. You can choose from the list. Or if there's something else you'd rather talk about, you can just clear it with them first.

B：Where will this be held?In our office?Will there be an overhead projector?

A：Yep, it will be here. And you can get any of the equipment or visuals that you need. Just talk to HR.If you need help putting anything together, just ask me.I'll be happy to help you out.

A：Steve，我能和你聊聊吗？

B：可以，怎么了？

A：我们需要你给所有的新员工组织一个员工培训。

B：你当真吗？我们前不久不是刚进行过一次培训会吗？

A：我们每季度进行一次员工培训。每个人轮流做讲演。我们通过这个方式彼此学习，我们就是这样推动员工的专业发展，也利用我们员工的资源优势。

B：那好……我想我可以组织些东西。你究竟希望我讲些什么？

A：跟人力资源部要一份所有要组织的培训题目清单，你可以从单子中选一个。

或者你有什么特别愿意讲的，你只要和他们说清楚就行。

B：在哪里讲啊？在我们办公室吗？那里有悬挂式投影仪吗？

A：是的，有。你可以得到你想要的任何设备和可视教具，只管和人力资源部讲。如果你还需要帮忙组织什么事情，尽管问我，我很乐意帮助你。